Reservations Agent for 5 Star Hotel

We are currently looking for a full-time Reservations Agent to join our Reservations team. We are seeking a passionate, organised, and guest-focused individual who enjoys delivering exceptional service and creating positive first impressions for our guests. As a Reservations Agent, you will be responsible for handling accommodation enquiries, processing bookings accurately, and maximising sales opportunities while ensuring the highest standards of customer service.

Key Responsibilities

Respond promptly and professionally to accommodation enquiries via phone and email. Process reservations accurately and maintain up-to-date guest and booking information. Maximise sales opportunities by promoting hotel rooms, packages, services and facilities. Carry out daily and weekly reservation checks to ensure accuracy.

Maintain a thorough understanding of Reservations procedures and systems. Work closely with Front Office, Sales, Revenue and Finance teams to ensure a seamless guest experience. The Ideal Candidate 1-2 years' experience in a Reservations, Front Office, or similar hospitality role. Experience with Opera Cloud PMS is an advantage.

Excellent communication and customer service skills. Professional and confident telephone manner. Strong organisational skills with high attention to detail. A proactive team player who can also work independently. Passionate about hospitality and exceeding guest expectations. Eager to learn and develop their career within a luxury hotel environment.