Receptionist for 5* Hotel

At The Fitzwilliam, we believe great hospitality starts with great people. We are currently looking for an experienced Hotel Receptionist to join our Front Office team and help us deliver the warm welcomes, personalised service and memorable experiences that keep our guests coming back time and again. The role involves: Providing an outstanding guest experience by exceeding guest expectations.

Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual. Ensuring all tasks and checklists are actioned and completed during shift. Having comprehensive knowledge and actively promoting the surrounding area of Dublin. Maximising all available sales opportunities by actively upselling the hotel facilities and rates.

Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy. Having the highest standards of presentation and cleanliness at the Front Desk.

The ideal candidate must have: Excellent communication skills both verbal and written Previous experience of Opera Cloud reservations system is preferred Exceptional selling skills both upselling and cross selling Attention to detail Strong customer focus skills Positive attitude to work Enjoys a sense of empowerment and a want to improve The ability to work shifts and weekends