Customer Service Coordinator - FAK Bookings

Customer Service Coordinator – FAK Bookings Full time, temporary (6 months) We are looking for a Customer Service Coordinator to work within our Export FAK Bookings team. Excellent communication and organisational skills are required, to support both internal and external customers, answering enquiries quickly and professionally.

The successful candidate will work within the Export Bookings team to ensure export cargo bookings are handled efficiently and accurately, within the set KPI’s. How you will help us and what you can expect In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their bookings shipping documents are accurate and error free.

You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s. This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.

The key responsibilities for this role also include: Accurate and timely processing of export cargo bookings and associated documentation, in line with agreed KPIs To understand and work collaboratively with all internal departments as and when required Ensure full recovery of all applicable costs, relative to your role Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements Supporting the team with training and coaching for new and existing members You can expect to spend time with us, to learn about us, our customers, and our systems.

You will be given the autonomy to make commercial decisions and play a vital part in the success of our business