On-Call Guest Services Associate - Guest Services (SLS)

Job Requirements: High School Diploma 1 year + of experience in a Hospitality position or related field preferred Physical Requirements Must be able to exert physical effort in transporting 40lbs, endure various physical movements throughout the work areas, reach up and down and remain stationary at times throughout work periods.

Description of Responsibilities: SLS Baha Mar’s Guest Service Attendant will work together with the Chief Concierge to ensure a positive first and last impression for guests as they arrive and depart hotel by opening doors in an attentive, friendly and timely manner, providing outstanding guest service that exceeds expectations.

Responsibilities

Provide dynamic services to ensure guests are “wowed” by SLS Baha Mar’s hospitality including greeting all guests upon opening doors, hailing taxis, and answering questions. Deliver prompt, efficient and courteous service following SLS Baha Mar standards of excellence. Leave guests with a lasting impression by treating all guests with the utmost courtesy.

Stay in constant communication with Front Office and Valet to ensure guests are greeted with open doors upon arrival and departure from hotel. Knowledge of hotel amenities and recreation to offer recommendations. Resolve any guest requests in a timely, friendly and professional manner. Interact with guests always displaying proper etiquette following Baha Mar's standards.

Uphold the highest standards of courtesy and conduct exceeding expectations. Ensure total compliance with SLS Baha Mar’s standards of operation. Recommend tactics to consolidate and streamline guest operations. Stay current on hospitality best practices and industry trends. Perform other duties as assigned.