Pool & Beach Supervisor - Activities (ROS)

THE IMPACT OF THIS ROLE Rosewood Baha Mar’s Pool & Beach Supervisor will assist the Beach Manager, Assistant Pool and Beach Manager and P&B Operation Manager in ensuring that the Pool and Beach is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

KEY RESPONSIBILITIES

• Ensure the delivery of brand promise and always provides exceptional guest service.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establish a rapport with guests, maintaining good customer relationships.
• Assist to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines.
• Assist to ensure that the profitability of the Pool and Beach operation is maximized while delivering on the brand promise.
• Assist the Beach Manager and Pool and Beach Assistant Managers to achieve the outlet’s monthly and annual revenue target.
• Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensure new technology and equipment are embraced, to improve productivity and efficiency.
• Ensure that minimum brand standards have been implemented.
• Ensure that all Food and Beverage Essentials are implemented.
• Respond to the results of the consumer audit and ensures that the relevant changes are implemented.
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensure that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Ensure that the department is kept clean and organized, both at the front as well as the back of house.
• In the absence of Assistant Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.
• Assist to liaise with the kitchen and beverage department on daily operations and quality control if appropriate.
• Conduct necessary checks needed for specific events or functions.
• Be a hands-on supervisor and always be present in the Outlet, especially during busy periods.
• Assist in liaising and organizing with Housekeeping Department to ensure that the cleaning schedules are strictly adhered to.
• Oversee the punctuality and appearance of all Pool & Beach associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Develop the skills and abilities of each associate to maximize their effectiveness through the appropriate training, coaching, and/or mentoring.
• Encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Ensure that all associates have a complete understanding of and adhere to all associate and Company rules and regulations.
• Provide feedback of the results of the Associate Engagement Survey and ensures that the relevant changes are implemented.
• Always exercise responsible supervisory behavior and positively representing the hotel management team and Rosewood Hotels & Resorts.
• Understand and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attend training sessions and meetings as required.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained, consistently modeling the company’s culture, vision, mission and core values.
• Complete any other reasonable duties as assigned. CRITICAL SKILLS & QUALIFICATIONS
• Experience: Minimum of one to three years’ experience in a similar role in a luxury or ultra-luxury resort environment.
• Hospitality/Tourism experience preferred.
• Education: High school diploma; professional certification or Hotel Management/Business degree preferred.
• Language: Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements: Must be able to exert physical effort in transporting up to 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding