Customer Relationship Management

Job Profile Title: CRM Officer Location: Aurangabad Department: Customer Support Reporting to: Sales Head Key Responsibilities Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup). Monitor, track, and report sales pipeline and customer lifecycle stages. Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.

Coordinate between sales, production, and service teams to ensure smooth customer journeys. Provide data-driven insights for retention campaigns and customer engagement strategies. Assist in CRM training and onboarding for new team members. Ensure high CRM hygiene standards and consistency across all touchpoints. Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.

Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

Requirements

Job Requirements Bachelor’s degree in Business Administration, Marketing, or a related field. 1–3 years of experience in managing CRM. Understanding of CRM software is a plus. Strong understanding of B2B customer lifecycle and funnel stages. Analytical mindset with excellent attention to detail. Desired Skills and Attributes Proficiency in Excel and CRM reporting dashboards.

Good communication and coordination skills. Ability to work cross-functionally with sales, marketing, and support teams. Self-motivated, organized, and data-oriented. Other Expectations Should be able to identify bottlenecks in customer flow and suggest solutions. Willingness to learn and adapt to new digital tools as required.

Ability to work independently under minimal supervision.

Benefits

Opportunity to work in a reputed precision manufacturing company with global reach. Structured training and development programs. Growth-oriented work culture with a focus on performance. Exposure to world-class CRM and automation tools. Employee engagement and recognition programs.