IT Assistant

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are looking for an enthusiastic and reliable IT Assistant with a knack for problem-solving and a basic understanding of English. Proven ability to provide technical support to both onsite and remote agents, ensuring a smooth workflow. As IT Assistant, You Will… Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network Troubleshoot/ report specific line of business program issues Be accountable for tracking and organization of physical hardware Be clean and organized within the IT department Provide support for the IT Department - ‘organization and cleanup’ as required As IT Assistant, You Have… A High School diploma or equivalent Adaptability to learn a variety of software programs Strong analytical and problem-solving skills The ability to multitask and self-manage your workday is crucial Availability to work evenings and weekends The ability to work in a fast-paced and time-sensitive environment The ability to lift 50 lbs IntouchCX will never ask for payment, money, financial or banking information during the recruitment process.

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