Business Development Specialist

Role: Business Development Specialist Experience: 5+ Years Industry: IT Services & Consulting Function: Sales & Business Development Education: Any Graduate (Postgraduate not required) Location: Andheri (West), Mumbai Working Days: 6 Days, i.e., Monday to Friday (WFO) and Saturday (WFH) Job Summary: We are looking for a dynamic, target-driven, and client-focused professional to lead the sales function, drive business growth, and manage key client relationships.

The candidate will be responsible for team leadership, business development, revenue generation, high-value deal closures, operational coordination, and ensuring customer satisfaction while maintaining strong internal and external communication.

Key Responsibilities

Sales & Business Development: Generate new business opportunities through lead generation, networking, referrals, and market research. Conduct cold calling, outbound sales activities, and follow-ups with prospective clients. Identify potential clients and develop strategies to convert leads into business opportunities.

Prepare and share quotations, proposals, and commercial offers with clients. Ensure timely quotation follow-ups and negotiations to maximize conversions. Close high-value deals and achieve assigned revenue targets. Conduct client meetings and client visits for business development and relationship management. Develop and maintain long-term relationships with clients to ensure repeat business and client retention.

Manage key accounts and act as the primary point of contact for major clients. Team Management & Leadership: Lead, guide, and motivate the sales team to achieve individual and team targets. Monitor team performance through regular reviews, KPI tracking, and performance evaluations. Provide training, mentoring, and support to team members for continuous improvement.

Ensure discipline, productivity, and adherence to company policies within the team. Operations Coordination & Client Servicing: Coordinate effectively between sales and operations teams for smooth execution of projects/services. Ensure timely delivery of commitments made to clients. Handle client escalations and resolve issues in a professional and timely manner.

Maintain high levels of customer satisfaction and service quality. Reporting & Administrative Responsibilities: Prepare daily, weekly, and monthly sales reports, MIS reports, and business updates for management. Maintain accurate and updated CRM entries, sales pipelines, and customer interaction records. Track sales performance, lead status, conversion ratios, and revenue forecasts.

Ensure proper documentation of proposals, contracts, and client communications. Payment & Commercial Follow-Up: Follow up with clients for pending payments and ensure timely collections. Coordinate with internal accounts/finance teams regarding invoicing and payment status. Additional Important Responsibilities: Achieve monthly, quarterly, and annual sales targets set by management.

Analyze market trends, competitor activities, and customer requirements to identify growth opportunities. Participate in strategic planning for business expansion and revenue growth. Maintain a healthy sales pipeline, forecasting, and business projections. Ensure compliance with company pricing, approval, and commercial policies.

Represent the company at exhibitions, events, networking meets, and industry conferences whenever required. Maintain professionalism and brand image during all client interactions.

Requirements

Strong leadership and team management abilities. Excellent communication, negotiation, and interpersonal skills. Strong business development and client relationship management skills. Ability to handle escalations and work under pressure. Strong coordination, multitasking, and problem-solving skills. Proficiency in CRM tools, MS Excel, and sales reporting.

Result-oriented mindset with strong follow-up and closure abilities. Good presentation and proposal drafting skills.

Preferred Qualifications

Bachelor’s degree in Business Administration, Marketing, or related field. MBA in Sales/Marketing will be an added advantage. Experience in B2B sales, corporate sales, or key account management preferred.

Benefits

Health insurance Provident Fund