Technical Support Specialist

Role: Technical Support Specialist Experience: 2 to 5 Years Industry: IT Services & Consulting Employment Type: Full-Time, Permanent Education: B.Tech or B.E. in Computer Science / Information Technology / Electronic & Computer Engineering Location: Andheri (West), Mumbai Working Days: 6 Days, i.e., Monday to Friday (WFO) and Saturday (WFH) Role Overview: We are seeking a skilled and customer-focused Technical Engineer to deliver post-sales support, solution implementation, and ongoing technical guidance to enterprise clients.

This role requires strong technical expertise, hands-on deployment capabilities, and a commitment to ensuring customer success throughout the solution lifecycle. The ideal candidate will act as a trusted technical advisor, managing implementations, resolving complex issues, and collaborating with internal teams to ensure seamless solution adoption and long-term value realization.

Key Responsibilities

Implementation & Deployment Install, configure, and integrate cybersecurity solutions across on-premises, cloud, and hybrid environments. Execute solution rollouts, migrations, and upgrades with minimal business disruption. Prepare and maintain technical documentation, configuration guides, and runbooks. Support & Troubleshooting Provide timely resolution of customer issues, incidents, and escalations.

Diagnose and troubleshoot complex technical problems in collaboration with product and engineering teams. Manage support tickets, conduct root cause analysis, and implement preventive measures. Customer Engagement Act as the primary technical point of contact for assigned enterprise accounts. Deliver technical training sessions, workshops, and knowledge transfer to customer teams.

Advise customers on best practices and optimize solution performance and usage. Collaboration & Continuous Improvement Work closely with pre-sales teams to ensure a smooth transition from solution design to implementation. Provide product feedback and recommend enhancements based on customer interactions. Stay updated with evolving technologies, integrations, and cybersecurity best practices.

Requirements

Domain Expertise: Public Key Infrastructure (PKI) & Certificate Lifecycle Management (CLM) Cryptography & Encryption Technologies (data-in-transit, data-at-rest, key management, digital signatures) Identity & Access Management (IAM): authentication, authorization, SSO, MFA, privileged access Application & Software Security: secure code signing, Descopes, API security, runtime protection Data Protection & Secure File Transfer: data classification, compliance-driven security solutions Cloud & Hybrid Security: multi-cloud deployments and integrations Automation & Orchestration: lifecycle automation and security workflows Threat Mitigation & Resilience defense-in-depth, SSL/TLS, runtime protection Key Skills & Competencies: Strong problem-solving and analytical skills Good Communication Skills Excellent customer communication and stakeholder management Hands-on experience with security solution deployment and troubleshooting Ability to work independently and in cross-functional teams Strong documentation and presentation skills.

Benefits

Health insurance Provident Fund