IT Support Executive

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all

plant-level IT systems including production floor equipment, hardware, network infrastructure,

shop-floor applications, and user devices. They will ensure high system uptime, timely

troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-

day operations critical to manufacturing continuity.

Key Responsibilities

Technical Support

• Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds,

PLC-connected systems, and production terminals.

• Diagnose and resolve hardware, software, and network issues raised by plant users.

• Install, configure, and maintain Windows OS, industrial applications, and security software.

• Manufacturing Systems & Applications

• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.

• Troubleshoot connectivity between OT (Operational Technology) and IT systems.

• Coordinate installation, updates, and patching for plant-critical applications.

Network and Infrastructure

• Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access

control systems, and IP telephony.

• Coordinate with central IT for firewall policies and network security.

Maintenance & Compliance

• Perform periodic preventive maintenance across plant systems.

• Maintain asset inventory, AMC records, and compliance documentation.

• Support IT audits, data backup, antivirus deployment, and patch compliance.

User Support & Training

• Provide technical guidance to employees on system usage, safety, and best practices.

• Conduct basic training sessions for plant and office staff.

Vendor & Stakeholder Coordination

• Liaise with vendors for equipment servicing, component replacement, and AMC.

• Work with cross-functional teams (production, maintenance, quality) to ensure smooth

operations.

Required Skills

and Competencies

• Strong knowledge of Windows OS, Active Directory, user management.

• Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).

• Experience supporting manufacturing environments, OT/IT integration (preferred).

• Hands-on exposure to industrial peripherals, barcode systems, production terminals.

• Familiarity with CCTV, access control, printers, handheld devices.

• Good analytical and troubleshooting capabilities.

• Ability to prioritize and resolve issues under time pressure.

Qualifications

• Bachelors Degree in Computer Science, IT, Electronics, or related field.

• 2 to 5 years of IT support experience, preferably in a manufacturing plant.

• Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.