Service Manager

Service Manager Hartlepool Basic Salary up to £50,000 | OTE £60,000+ | Full-Time Permanent Pybus Recruitment is delighted to be recruiting on behalf of a successful and well-established franchised car dealership in Hartlepool for an experienced Service Manager . This is an excellent opportunity for a driven automotive leader looking to take ownership of a busy aftersales department, leading a team of 7 Technicians and 3 Service Advisors while delivering exceptional customer satisfaction, operational performance, and profitability.

The Role As Service Manager, you will be responsible for the day-to-day running of the service department, ensuring outstanding service delivery, efficient workshop utilisation, and strong financial performance. You will lead, motivate, and develop your team to achieve departmental targets while maintaining the highest standards of customer care and manufacturer compliance.

Key Responsibilities

Manage and lead a team of 7 Technicians and 3 Service Advisors Drive departmental profitability and achieve aftersales KPIs Maximise workshop efficiency, productivity, and labour sales Ensure exceptional levels of customer satisfaction and retention Monitor and improve service department performance metrics Support recruitment, training, and development of team members Maintain manufacturer standards and compliance requirements Handle customer escalations professionally and efficiently Work closely with senior management to deliver business objectives About You We're looking for an experienced automotive professional who can demonstrate strong leadership skills and a proven track record within an aftersales environment.

Requirements

Previous experience as a Service Manager, Aftersales Manager, or Senior Service Manager within a franchised dealership Strong leadership and people management skills Commercially focused with a track record of delivering results Excellent customer service and communication skills Experience managing workshop productivity and service KPIs Ability to motivate and develop high-performing teams Full UK driving licence What's on Offer?

Basic Salary up to £50,000 OTE of £60,000+ Company benefits package Career progression opportunities within a successful dealer group Supportive and professional working environment The opportunity to lead an established and successful aftersales team Apply Today If you're an experienced automotive Service Manager looking for your next challenge in Hartlepool, we'd love to hear from you.

Pybus Recruitment Connecting talented automotive professionals with outstanding employers across the UK. Apply now with your CV for immediate consideration.

Benefits

Company car Company pension Cycle to work scheme Employee discount Free parking On-site parking Experience: Service Manager: 2 years (required) Work Location: In person