Team Lead

Overview

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team.

To be a Supervisor (Team Lead) at Mulberry you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry. This is a permanent full- time position in our Bicester Village Outlet store.

Responsibilities

You will always be customer focused:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging customer experience in your store and inspire your colleagues to also.
• You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience. You will help to develop the best team:
• You will support in creating a high performing team where every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge. You will be responsible:
• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence showing respect and consideration for people, product and your environment. You will be be environmentally conscious:
• You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
• You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Qualifications

• Confident
• Engaging
• Versatile
• Perceptive
• A natural Coach
• In love with fashion! What we need from you: You will always be customer focused:
• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging customer experience in your store and inspire your colleagues to also.
• You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience. You will help to develop the best team:
• You will support in creating a high performing team where every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge. You will be responsible:
• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence showing respect and consideration for people, product and your environment. You will be be environmentally conscious:
• You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
• You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. You are:
• Confident
• Engaging
• Versatile
• Perceptive
• A natural Coach
• In love with fashion!