US Customer Support Specialist

Remote Customer Support Specialist is needed Minimum of two years’ experience in a dental clinic or dental lab. Proven experience working with the US market This position is ideal for someone who takes pride in delivering exceptional customer support and thrives in a team-based environment.

Key Responsibilities

Handle incoming customer inquiries via phone, email, and online chat Assist customers with product information, pricing, and order processing Resolve customer complaints in a professional and efficient manner Collect and maintain accurate customer account information Ensure inquiries are handled accurately and efficiently Collaborate with other departments to ensure customer satisfaction Maintain a high level of product knowledge to address customer needs Requirements Strong experience in the dental field Fluent in English (spoken and written) Excellent verbal and written communication skills Proficient in dental terminology Prior customer support experience Excellent phone etiquette Ability to analyze and solve customer issues effectively Solid understanding of client services principles Proficient in data entry Familiarity with Microsoft Office applications is a plus