Deputy Director, Training and Advisory Services

Job Title: Deputy Director, Training and Advisory Services Location: Bethesda, Maryland (Remote; Hybrid Optional) Reports To: Vice President, Executive Leadership Strategies and Health Center Governance FLSA Status: Exempt Must be able to provide proof of residence in one of these states: KS, MA, MD, MI, NC, NJ, NY, TN, TX, PA, VA, WA, WV, and DC ________________________________________ About NACHC: Founded in 1971, the National Association of Community Health Centers (NACHC) serves as the leading voice for America’s Health Centers and the people and communities they serve.

NACHC works to promote the provision of high-quality, affordable, community-based health care to everyone, particularly to underserved populations. ________________________________________ Position Summary: The Deputy Director will develop and manage all processes and systems related to the provision of training and advisory services to health centers and other clients in the areas of leadership, governance, operations, and other related areas led by the Health Center Operations and Governance (HCOG) functional area at NACHC.

The Deputy Director will manage business development, internal and external SME trainers/consultants, educational sponsorships, and all administrative items related to the provision of training and advisory services. The Deputy Director will also support other business development and collaborate with their supervisor to identify collaboration and funding opportunities within the functional area and across NACHC’s grant and sponsor activities.

The Deputy Director must be comfortable in a fast-paced, team-based environment often requiring strategic thinking, critical analysis, solutions-orientation, data-driven efforts and successful interpersonal skills. The Deputy Director works in close coordination and collaboration with their supervisor to ensure alignment with senior leadership on vision, strategic implementation, demonstrable progress, and results.

The Deputy Director will report to the Vice President, Executive Leadership Strategies and Health Center Governance and work closely with the Director, HCOG Business Operations and other members of the HCOG Leadership team. ________________________________________ Key Responsibilities:

1. Collaborate with HCOG leadership and others (as applicable) on the overall approach to training and advisory services.

• Lead the development of a Training and Consultation/Advisory Service strategy in partnership with HCOG Leadership and others (as applicable).
• Maintain an understanding of the competitive landscape for services on offer to health centers and other clients, and lead efforts to strategically differentiate NACHC’s offerings, as well as to inform pricing and marketing.

1. Develop/refine, as well as manage all processes and systems related to the provision of training and advisory services to health centers and other clients in the areas of leadership, governance, operations, and other related areas.

• Collaborate with NACHC’s General Counsel on the refinement and maintenance of contract templates.
• Collaborate with NACHC’s General Counsel and Operations Functional Area to ensure NACHC maintains adequate insurance appropriate to the types of training and consultation/advisory services offered.
• Liaise with Finance on the processes for invoicing clients.
• Ensure other systems are in place for the provision of training and advisory services.

1. Manage business development and sales.

• Engage in business development and sales to secure business for the training and advisory services.
• Collaborate with NACHC’s Marketing team to promote available training and advisory services to applicable audiences (e.g, health centers, Primary Care Associations, etc.).
• Collaborate with HCOG Leadership, the PCA and Network Relations team, and others to frame and market services to PCAs.

1. Provide project management of contracted training and consultation/advisory services.

• Respond to requests for services in a timely manner.
• Assemble the appropriate stakeholders to scope work.
• Develop scopes of work for training and advisory services and gain appropriate client and internal approvals.
• Develop contracts for engagements using NACHC templates and ensure each receives the client and internal NACHC approvals.
• Liaise with Finance to invoice clients for training and advisory services after an engagement is complete.

1. Manage systems and processes to ensure NACHC maintains internal and external SME trainers/consultants that are vetted and qualified to provide training and consultation/advisory services.

• Collaborate with supervisor and HCOG leadership on a process for vetting and selecting external SME trainers/consultants.
• Lead the RFP or other intake process for the provision of SME trainers/consultants in alignment with NACHC’s procurement processes.
• Collaborate with NACHC’s General Counsel on the refinement and maintenance of contracts to use with external trainers/consultants.
• Ensure all vetted and approved trainers/consultants have an agreement on file with NACHC prior to providing services.

1. Manage systems related to education sponsorships and support other business development.

• Work with HCOG leadership to keep a list of educational sponsorship opportunities.
• Develop relationships with possible educational sponsors and cultivate opportunities.
• Lead the process of contracting with educational sponsors.
• Collaborate with content leads on the management of educational sponsorship opportunities and manage relationships when appropriate.
• Track the fulfillment of educational sponsorship commitments in collaboration with supervisor.
• Support other business development.
• Identify collaboration and funding opportunities within the functional area and across NACHC’s grant and sponsor activities.

1. Support additional Functional Area project management as directed by supervisor.
2. Contribute to NACHC’s overall programming and objectives.

• Staff and support Committees (known as Member Engagement Groups) as assigned.
• Serve on cross-functional teams as appropriate.
• Work in close coordination and collaboration with NACHC staff, Primary Care Associations, National Technical Assistance Program (NTAP) partners, and other funders/partners as appropriate. ________________________________________ Required Qualifications:
• Bachelor’s degree in a relevant field
• 5+ years of prior business development, sales, marketing, or consultation experience required with proven track record
• Experience supporting training and advisory services in a nonprofit setting preferred
• Experience in business operations
• Previous experience utilizing a CRM or similar platform preferred
• 10% travel to NACHC conferences and external or client engagements Key Skills and Competencies:
• Strong written and verbal communication, including proposal development and presentations
• Ability to cultivate and manage client relationships
• Ability to cultivate and manage sponsorship and funder relationships
• Demonstrated experience with Microsoft Office ________________________________________ Why Join NACHC? At NACHC, you’ll be part of a dedicated and collaborative team working to improve the health and well-being of communities nationwide. We offer competitive compensation, comprehensive benefits, and opportunities for growth in a purpose-driven organization. Salary: $101,000 - $130,000