Receptionist

KPF , a global architecture practice, is seeking a Receptionist in it’s New York City headquarters to provide top-level hospitality to all guests and employees. This role is in-office Monday to Friday, from 8:30AM until 5:30PM and is overtime eligible. Primary Responsibilities: Greets all visitors to office and ensures a successful experience at KPF.

Serves as first point of contact for all visitor questions and IT issues with conferencing software. Manage global contact phone line to route inquiries to the proper departments. Takes ownership of conference room scheduling and resolves booking issues. Proactive in problem-solving to avoid issues before they happen.

Ensures all guests are registered with lobby security for smooth arrival. Coordinates with hospitality team to ensure all conference room spaces are prepared for meetings and events. Restocks conference rooms with supplies (pens, notepads, etc) when needed. Cleans conference room screens when appropriate. Proactive in scheduling to ensure reception desk coverage during lunch breaks, etc.

Identifying and notifying Facilities for repairs and clean-ups to maintain visual quality of the office. Lead point person for questions from employees and visitors. Ensure all issues are resolved to satisfaction. Handles messaging and signage for office during events and filming/recording sessions. Manages and updates digital signage in office.

Backup to the Hospitality team when needed. Assists in updating our client contact database. Assists in office supplies expense reconciliation. Handles other special projects and related duties as needed. Excellent customer service skills. Comfortable speaking with large groups. Moderate level of proficiency with Outlook, Word and Excel.

Good problem-solving skills and sense of when to escalate issues to management. Ability to use good judgment and maintain confidentiality. Active listening skills and excellent communication skills, both verbal and written Ability to work collaboratively and to interact with all staff on different levels consistently with diplomacy and integrity.

Able to receive constructive criticism for the staff and/or firm’s needs. Able to prioritize and multitask with little supervision; also flexible in reprioritizing as needed. Maintain an optimistic attitude. No-job-too-small mentality.

Qualifications

Bachelor’s Degree 1+ years of front desk experience in a professional/hotel environment preferred.

Pay Range

$31.25 - $36.06 Hourly Why KPF? KPF’s mission is to elevate cities through impactful design, collaborating closely with the world’s most forward-thinking clients to create high performing, carefully crafted buildings that are unique to their physical, social, and environmental contexts. Career Growth: Opportunities for training, development, and career progression.

Company Culture: Collaborative, high-performance environment with a focus on innovation and excellence.

Benefits

Comprehensive health insurance, including medical, dental, and vision insurance, 401k with company matching contributions, paid time off and other perks. To Apply: Applications submitted without a resume will not be considered. ______________________________________ KPF is an equal opportunity employer.