Customer Service Representative - Walnut Creek

Customer Service Representative - 30 Hours Department: Retail Bank Employment Status: Hourly, Non-Exempt Supervises Others: No Salary: $22.00 - $25.30 (commensurate with experience & qualifications) F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions.

They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff. Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times CSR’s efficiently and accurately process customer transactions Who are we looking for?

A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals A team-player who shares ideas and information to streamline operations Also required: Successful completion of a credit history check is a condition of employment Minimum of a high school diploma or equivalent Spanish Speaking preferred but nor required Minimum of 1 year of recent cash handling experience Satisfactory completion of the Teller Test F&M Bank 121 West Pine Street, Lodi CA 95240 We are an equal opportunity employer

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