Service and Warranty Advisor

Your new opportunity: We’re looking for a Service/Warranty Advisor to join our high-performing team in Wacol for a Maternity leave cover contract from December 2026 – September 2027 . This role blends customer service, technical coordination, and warranty administration - perfect for someone who enjoys working in a fast-paced environment where no two days are the same.

You’ll be the key link between our workshop, field service teams, and customers - managing bookings, processing warranty claims, and ensuring every customer receives world-class service and support. If you take pride in delivering great service and love building relationships, this is your chance to grow your career with a global leader in heavy vehicle and power systems.

In this role you will: Provide first-class customer support at the service counter and over the phone. Manage service bookings, job opening/closing, and invoicing in line with company standards. Keep customers updated on repair progress, costs, and completion times. Prepare and process warranty claims accurately and efficiently.

Maximise service sales by identifying additional products and maintenance opportunities. Liaise with technicians, service supervisors, and parts interpreters to ensure smooth workflow. Contribute to a safe, collaborative, and customer-focused team environment.