MIS Executive - UK Financial Customer Service (Centris, QC)

Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time START DATE: AUGUST 14, 2026 Qualifications: Graduate of Bachelor's Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science) 1 to 2 years work experience in workforce management in a contact center environment 2 to 4 years overall experience Banking industry experience is highly preferred Exposure to UK/US/AU Banking industry is an advantage Good analytical skills Excellent in MS Excel & number crunching Experience with Workforce Management software (scheduling, performance tracking, reporting) Responsibilities: Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives