Order Management Sr Associate

Create, monitor, and manage customer orders in compliance with business requirements and service level expectations. Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks. Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization.

Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner. Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity. Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment.

Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities. Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity. Support continuous improvement initiatives through data analysis, process optimization, and operational best practices.

Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues. 0–2 years of experience in order management or related operations. Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis). Proficiency in Microsoft Office; Power BI experience preferred.

Familiarity with ERP systems (SAP preferred). Strong communication skills and a proactive approach to problem-solving. English language proficiency is preferred.

Overview

The Order Management Sr. Associate is responsible for managing end-to-end order processing while ensuring product availability and uninterrupted customer supply across multiple manufacturing locations. The role involves creating and monitoring customer orders, reviewing stock and inventory reports, coordinating inter-plant stock conversions and transfers, and driving operational efficiencies through automation and process improvement initiatives.

Success in this role requires strong analytical skills, proactive problem-solving, and effective communication with internal teams and key stakeholders to resolve supply and order-related challenges in a fast-paced global environment.

Responsibilities

Create, monitor, and manage customer orders in compliance with business requirements and service level expectations. Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks. Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization.

Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner. Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity. Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment.

Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities. Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity. Support continuous improvement initiatives through data analysis, process optimization, and operational best practices.

Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues.

Qualifications

0–2 years of experience in order management or related operations. Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis). Proficiency in Microsoft Office; Power BI experience preferred. Familiarity with ERP systems (SAP preferred). Strong communication skills and a proactive approach to problem-solving.

English language proficiency is preferred.