Deputy General Manager, Operations Department

Job Responsibilities

Assist the General Manager in overseeing the overall management, business planning, and daily operations of the Operations Department, ensuring sound departmental operations in line with the Branch’s development strategy and regulatory requirements Manage and supervise the daily operations of teams responsible for customer services, clearing and settlement, remittances, and operational control, ensuring the smooth and orderly execution of all business activities.

Formulate and enhance operational management policies, procedures, and internal control measures to continuously improve operational efficiency and service quality Establish and strengthen operational risk management and internal governance frameworks, ensuring the timely identification, assessment, and mitigation of operational risks.

Drive operational process optimization, digital transformation initiatives, and system enhancement projects to continuously improve operational management standards Maintain close collaboration with Head Office and various departments to provide operational support and facilitate business development Lead team development and talent cultivation initiatives within the department.

Coordinate and manage responses to Head Office reviews, regulatory examinations, and internal and external audits, and oversee the implementation of corrective and remediation measures. Perform other duties and special projects assigned by Management Requirements Bachelor’s degree or above, preferably in Finance, Banking, Business Administration, Risk Management, or a related discipline.

Minimum 10 years of relevant banking operations experience, including at least 5 years in a managerial capacity. Solid knowledge of banking operations management, with hands-on management experience in trade finance operations, customer services, clearing and settlement, remittances, and operational control. Familiar with Hong Kong banking regulatory requirements, internal controls, operational risk management, anti-money laundering (AML), and compliance-related regulations.

Proven leadership experience with strong team management and cross-functional coordination skills, capable of effectively driving operational excellence and business growth. Familiar with core banking systems, payment and settlement systems, and digital transformation initiatives in banking operations is preferred. Holders of relevant professional qualifications such as the Hong Kong Institute of Bankers (HKIB) Enhanced Competency Framework (ECF), ACAMS, or other related certifications will be an advantage.

Experience in regulatory examinations, internal audits, operational transformation, or large-scale project management is preferred. Strong written and verbal communication skills in both Chinese and English, with proficiency in Mandarin, Cantonese, and English. Candidates with less working experience may consider the role of Assistant General Manager.