Maintenance Supervisor

The Maintenance Supervisor is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel, and is responsible for the administration of the company’s maintenance and life safety programs to include purchasing, preventative maintenance, equipment repairs, hotel security and life safety and supervision of the maintenance department.

 Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards  Supervises and coordinates the activities of the maintenance staff department, inspecting work performance to ensure compliance to procedures, policies and expectations.  Ensure effective scheduling to achieve both financial objectives and maintain product quality.

 Monitor budget and control departmental expenses, including maintenance contracts, utility expenses.  Participate in the preparation of the annual departmental operating budget and Capital plans which support the overall objectives of the hotel  Ensure compliance with all company, state, local and federal policies/guidelines pertaining to the maintenance of a clean, safe environment for associates, guests and vendors.

 Ensure proper operations of the hotel’s equipment and systems, to include life safety, telecommunications, key control, HVAC, plumbing, mechanical, electrical, power plant, pool, kitchen equipment, laundry equipment and any other related systems and equipment.  Ensure maintenance request orders are handled in a prompt and courteous manner including logging and follow up.

 Hire, train, supervise, coach and conduct employee performance evaluations of department associates.  Communicate with Assistant General Manager, OM and/or General Manager on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost effective proposals for maintaining these systems.

 Supervise any external contractors who may be employed by the hotel to carry out maintenance work.  Adheres to all work rules, procedures and policies established by the company,  Adheres to all applicable Company SOPs