Customer Support Executive – Suppliers (Online)

We are looking for a dedicated and detail-oriented Customer Support Executive to manage and support our service providers (suppliers) through Ajeer’s platform. The role focuses on ensuring smooth communication, compliance with company policies, and maintaining high service standards.

Key Responsibilities

Respond to suppliers’ inquiries promptly through chat and digital channels. Provide professional support to suppliers in line with Ajeer’s policies and procedures. Organize and manage supplier workflows to ensure efficient operations. Coordinate with suppliers and internal teams to facilitate smooth service delivery. Assign and follow up on requests to ensure timely completion.

Prepare and maintain operational reports related to supplier performance and activities. Ensure suppliers are delivering services in compliance with Ajeer’s quality standards. Handle issues, escalations, and provide clear solutions to suppliers.

Requirements

Previous experience in customer support or operations is preferred. Strong communication skills (written & verbal). Ability to multitask and manage multiple conversations simultaneously. Familiarity with CRM or ticketing systems is a plus. High attention to detail and commitment to service quality. Ability to work remotely with discipline and accountability.