Social Program Lead

General Objective The Social Program Lead is responsible for providing strategic, technical, and managerial leadership to arcenciel’s Social Services Unit to ensure the delivery of coherent, inclusive, and high-quality social interventions across all centers while aiming to institutionalize a unified social work frame of work grounded in the Community-Based Inclusive Development (CBID) approach, to transform field experience and social data into actionable insights that support evidence-based decision-making and impact for vulnerable individuals and communities.

General Tasks

1. Strategic Leadership and Program Development Lead the development and implementation of arcenciel’s institutional social work vision and strategy in alignment with the organization’s mission and the Community-Based Inclusive Development (CBID) approach. Position social services as a transversal function that supports all relevant sectors and programs. Identify emerging social needs and strategic opportunities to enhance program relevance and impact. Contribute to organizational planning and decision-making related to social inclusion and community development.
2. Methodology Development and Quality Assurance Develop, harmonize, and update social work methodologies, tools, procedures, and standards across all community centers. Standardize key processes related to outreach, vulnerability assessment, case management, referral, and follow-up. Establish and monitor quality assurance mechanisms to ensure compliance with organizational policies, ethical standards, and safeguarding requirements. Review practices regularly and implement improvements as needed.
3. Technical Oversight and Service Delivery Provide technical guidance to social teams to ensure effective and consistent implementation of social interventions. Support teams in addressing complex cases and technical challenges. Ensure services are delivered in a timely, appropriate, and effective manner to beneficiaries according to arcenciel’s vision and mission.
4. Team Management and Capacity Building Supervise, coach, and support social services staff across community centers. Set performance expectations and monitor staff performance. Identify training and development needs and coordinate capacity-building initiatives. Promote a culture of accountability, collaboration, and continuous improvement within the social unit. Participate in recruitment, onboarding, and performance appraisal processes as needed.
5. Community Engagement and Partnership Development Strengthen outreach mechanisms to identify vulnerable populations and unmet needs. Maintain an up-to-date mapping of services and referral resources. Develop and manage partnerships with local authorities, service providers, community organizations, SDLs, GDLs, and other stakeholders. Represent arcenciel in external events and networking forums.
6. Monitoring, Evaluation, and Knowledge Management Oversee the collection, analysis, and interpretation of social data and performance indicators. Prepare reports and recommendations to support management decision-making in coordination with the social unit team across the centers. Capitalize on lessons learned and best practices to improve service delivery and institutional learning. Contribute to donor reports, proposals, and other institutional documentation as required
7. Beneficiary Participation and Community Empowerment Promote the active participation of beneficiaries and communities in identifying needs, designing interventions, and evaluating services. Foster community ownership and empowerment to strengthen the sustainability of interventions.
8. Internal Coordination and Organizational Development Facilitate coordination between community centers and other organizational sectors. Contribute to organizational change initiatives aimed at improving cohesion, efficiency, and integration of social services. Working Conditions Job Constraints : Frequent travel to arcenciel centers and partner locations across Lebanon is required, along with the ability to work effectively in emotionally demanding situations involving vulnerable individuals and families while managing multiple priorities and deadlines in a dynamic environment. Tools, Software used : Microsoft Office, Power BI, SPSS, Data collection and case management systems… Workplace : Based in Jisr El Bacha (office-based) with frequent travel to community centers and partner locations across Lebanon. Working Schedule : Full-time position, 8 hours per day and 5 times per week (Monday till Friday) Type of Contract: 1 year contract renewable depending on funds and performance.

Requirements

Skill set and competencies Strategic and systems thinking Technical leadership in social and community development Team management, coordination and coaching Program design and process structuring Analytical and problem-solving skills Data interpretation and evidence-based decision-making Change management Partnership and stakeholder management Excellent written and verbal communication skills Facilitation and training skills Organizational and planning skills Cultural sensitivity and ethical judgment Emotional balance and intelligence Adherence to arcenciel’s vision, mission and values.

Languages Arabic, English and French are required. Level of education and Experience Bachelor’s degree is needed and Master’s degree is a plus in Social Work, Sociology, Psychology, Public Health, Community Development, or another relevant field. Minimum of 5 to 7 years of progressive experience in social work, community development, humanitarian or related fields, including experience in technical supervision and coordination, with demonstrated experience in program structuring and standardization and change management.