Administrative Support Specialist

Administrative Support Specialist – Healthcare Operations (Onsite | Towson, MD) About Marathon Medical Marathon Medical is a durable medical equipment (DME) provider specializing in equipment and patient support for the treatment of sleep apnea through positive airway pressure (PAP) therapy and related supplies. We partner closely with physicians and sleep specialists to help patients start and continue therapy successfully, while maintaining the documentation accuracy and compliance standards required in a regulated healthcare environment.

Our mission is to deliver reliable, patient-centered service through clear communication, operational excellence, and strong partnerships with our referral community. Marathon Medical is seeking a reliable and highly organized Administrative Support Specialist to coordinate patient requests, review and validate documentation, and coordinate order and referral workflows in a regulated healthcare environment This position requires strong attention to detail, clear and professional interpersonal communication, and the ability to follow defined processes while managing multiple priorities.

Accuracy, follow-through, and accountability are essential to success in this role.

Position Summary

The Administrative Support Specialist supports patients and referral partners throughout the PAP therapy and equipment dispensing process by documenting and reviewing requests, following up on required information, and communicating with patients, referral partners, and internal teams to resolve issues and keep care moving forward.

This role includes confirming patient orders as needed, tracking referral and order status through internal systems to provide accurate updates, coordinating next steps to support timely equipment dispensing, and addressing patient questions and concerns. The position also supports in-office patient visits when needed and helps maintain a clean, organized, and professional office environment.

Core Responsibilities

• Communicate with patients by phone and email regarding requests, status updates, and general questions
• Accurately document and update patient, referral, and order information within internal systems
• Identify and resolve missing, incorrect, or conflicting patient information and coordinate with internal departments, and external facilities, to ensure timely and accurate order flow.
• Execute daily tasks in accordance with established workflows and standard operating procedures to ensure accuracy, consistency, and timely follow-through
• Provide and maintain professional, clear, and consistent communication with patients and referral partners
• Assist with in-office patient visits and walk-ins as needed to ensure a smooth, professional patient experience.
• Develop and maintain a strong, practical understanding of PAP therapy products and related equipment to support accurate communication and issue resolution.
• Escalate issues appropriately when requirements are not met Required Skills and Professional Expectations
• Strong attention to detail and commitment to documentation accuracy
• Ability to remain calm, organized, and focused while managing time-sensitive tasks in a regulated healthcare environment
• Professional written and verbal communication skills
• Ability to manage multiple tasks while maintaining quality standards
• Comfort working in structured workflows and following established processes
• Strong follow-through and ownership of assigned work
• Comfort working across multiple systems
• Ability to adapt to changing workflows, priorities, and process updates in a fast-paced healthcare environment
• Strong collaboration and teamwork skills, with the ability to communicate clearly and confidently with coworkers and patients. Preferred Background
• Prior experience in a medical office, healthcare administration, DME, or other regulated administrative setting
• Experience working with patient documentation, referrals, or order processing
• Experience using CRM, EMR, or order management systems (Salesforce experience preferred, but not required)
• Proficiency with computer systems and office software (Salesforce, Microsoft Office, phone systems) Minimum Qualifications
• High school diploma or equivalent required
• At least one year of experience in an administrative, healthcare, or professional customer service environment. Schedule & Location
• Full-time, Monday through Friday
• Scheduled between 8:00 AM and 5:00 PM EST
• Onsite position in our Towson, MD office Compensation & Benefits
• $20–$23 per hour, based on experience
• Paid holidays and paid time off
• Comprehensive benefits package
• Performance-based bonus opportunities
• Overtime opportunities during high-volume periods Important Note for Applicants This role is best suited for individuals who are comfortable working in a structured healthcare operations environment where documentation accuracy, follow-through, and timely issue resolution are critical. This position combines patient and referral communication with administrative and operational responsibilities and is not a purely customer service or purely administrative role. It is a strong fit for candidates who are motivated, analytical, and enjoy solving problems within defined workflows.