WFM Software Administrator I (MOA Pasay) | Onsite

Location: MOA Pasay Work Setup/Shift: Onsite; Shifting Schedule Responsibilities: Customize and manage the workforce management software to align perfectly with our organization's goals Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness Requirements: At least 12 months of experience in a workforce management software administrator or similar role Must be amenable to start ASAP Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions Outstanding communication and training expertise to empower call centre agents and supervisors Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings