ServiceNow Solution Architect

Service. Now Solution Architect Job Details Employment Type: Contract Work Mode: Hybrid (2 Days WFH / week) Location: Onsite (PAN India) Total Experience Required: 10–13 years Relevant Experience Required: 10–13 years in Service. Now Architecture Job Summary We are seeking a Service. Now Solution Architect to evaluate and refine in-flight Service.

Now programs. The candidate will assess completed scope, platform architecture, data models, integrations, and delivery plans, providing strategic leadership, gap remediation, and architectural oversight across multi-module enterprise implementations. ​ Key Responsibilities Review in-flight Service. Now programs, evaluating completed work, solution architecture, data models, integrations, and backlog.

Validate and refine end-to-end solution designs to align with business outcomes, security, scalability, and platform governance. Identify solution gaps, technical debt, configuration risks, and integration roadblocks to define remediation plans. Provide architectural oversight across modules including ITSM, ITOM, ITAM, CSM, HRSD, Sec.

Ops, and SPM. Refine integration patterns using APIs, Integration. Hub, import sets, orchestration, and connectors. Lead technical workshops and collaborate with enterprise architects, platform engineering, and delivery teams.

Requirements

10–13 years of total experience with deep hands-on expertise in Service. Now solution architecture. Proven track record of assessing and optimizing in-progress or mid-flight enterprise implementations. Comprehensive understanding of Service. Now data models, security frameworks, workflows, portals, and governance. Experience designing cross-module solutions across ITSM, ITOM, ITAM, CSM, HRSD, and Sec.

Ops. Strong expertise in enterprise system integrations, cloud platforms, and API patterns. Excellent stakeholder management, technical documentation, and facilitation skills.

Preferred Qualifications

Service. Now Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS). Formal Service. Now architecture certifications. Strong background in ITIL, enterprise service management, and operational resilience.