Senior Systems Engineer

Title Senior Systems Engineer ID 2026-18451 # of Openings 1 Job Locations MY-Level 9, Tower, 5, Avenue 7, Bangsar South, Kuala Lumpur, Category Oil & Gas Client & Job Location : Location MY-Level 9, Tower, 5, Avenue 7, Bangsar South, Kuala Lumpur, Job Post Information* : External Company Name rhi Job Post Information* : External Company URL http://www.

rhi-group.com/ Client & Job Location : Postal Code 59200 Client & Job Location : Address Level 9, Tower 5, Avenue 7, Type Contract Key Responsibilities: Operational Stability, Service Management & Support Support, configure, and maintain enterprise technology solutions and platforms. Manage incidents, service requests, problems, and changes in accordance with ITIL or organisational service management practices.

Maintain stability, availability, and performance of enterprise applications, hardware, and services. Monitor system health and proactively identify risks, vulnerabilities, and performance issues. Lead troubleshooting activities and coordinate resolution of complex incidents and recurring problems. Work with vendors and third-party service providers to deliver support outcomes.

Ensure service levels are achieved and customer expectations are met. Support technology projects, upgrades, patches, migrations, and enhancement initiatives. Manage stakeholder expectation via reporting, weekly/monthly performance stats, continuous improvement and resolution. Service Transition & Change Management Support service transition activities for new systems, upgrades, and operational handovers.

Ensure documentation, support processes, monitoring tools, and operational readiness are established before go-live. Coordinate knowledge transfer between project, engineering, and support teams. Participate in change management processes to ensure smooth deployment and minimise business impact. Support hypercare activities during transition periods and stabilisation phases.

About you

Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline. 6-8 years of professional working experience in IT Retail Support. Relevant industry certifications preferred (e.g., ITIL, ITSM, Microsoft, Azure, AWS). Experience supporting retail enterprise-scale technology platforms/environments.

Required Skills

& Experience Technical Skills Retail and Enterprise applications, basic network infrastructure understanding, and end-user technology support. Experience with handling Incident, problem, and change management. Experience in POS, Payment, and Forecourt systems. Familiar with Microsoft Azure, ADO, Confluence and MDM (Air.

Watch, Intune) solutions. Experience in monitoring tools such as Grafana/Splunk, as well as remote management tools (Teamviewer/Bomgar) Experience in Payroll software support and asset/hardware management. Experience in automation (Power. Automate) and scripting is considered an advantage. Professional Skills Strong troubleshooting and analytical skills.

Good understanding of system’s architechture as well as the impact on the business. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and stakeholder management skills. Strong documentation and knowledge management capability. About rhi rhi is a professional services provider with global expertise.

Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry. We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations.

We deliver value to our employees, our clients and the countries that we work in. rhi-group.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

If you believe this opportunity is right for you, please click the ‘ Apply ’ button to submit your application. Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country. #SCR-chiara-molini