Lift Operator - Tubing Park

Alpine Tube Park Attendant About Shanty Creek Resorts Shanty Creek Resorts is committed to providing our guests with a unique “Up North” experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allow us to grow our business.

About the Role

As an Alpine Tube Park Attendant , you will play an important role in providing guests with a safe, organized, and enjoyable tubing experience. Your primary responsibilities will include assisting guests with tubing activities, monitoring tubing lanes and loading areas, communicating safety rules, and helping maintain an efficient flow of guests throughout the Tube Park.

You will work closely with other team members to monitor conditions, respond to guest questions or concerns, and ensure established safety procedures are followed. Your friendly attitude, attention to safety, and ability to work in an active outdoor environment will contribute directly to a memorable experience for our guests.

Minimum Qualifications

High school diploma or equivalent. Ability to work outdoors in varying winter weather conditions. Strong communication and interpersonal skills. Customer-service-oriented mindset. Ability to remain attentive in a busy, active environment. Availability to work weekends, holidays, and evenings as required.

Preferred Qualifications

Previous experience in recreation, hospitality, guest service, or outdoor operations. Experience working in a ski resort, tubing park, amusement attraction, or similar recreational environment. First Aid and CPR certification.

Responsibilities

Greet guests and provide friendly, professional assistance throughout their Tube Park experience. Explain and enforce Tube Park safety rules and operating procedures. Assist guests with tubes and provide instructions for proper use. Monitor tubing lanes, loading areas, unloading areas, and guest activity to help maintain a safe environment.

Help control the flow of guests to prevent overcrowding and unsafe conditions. Ensure guests wait for appropriate clearance before entering tubing lanes. Assist guests entering and exiting designated tubing areas as needed. Monitor surface, snow, weather, and operating conditions and promptly communicate concerns to supervisors.

Report equipment, facility, or operational concerns to the appropriate personnel. Keep guest areas clean, organized, and free of avoidable hazards. Respond appropriately to guest questions, concerns, and minor incidents. Coordinate with supervisors, Ski Patrol, maintenance, and other resort departments when assistance is required.

Follow all Shanty Creek Resorts safety procedures and guest service standards. Perform other duties as assigned. Skills and Competencies Communication Ability to clearly explain safety rules, instructions, and procedures to guests of varying ages and experience levels. Safety Awareness Maintains constant awareness of guest activity, tubing lanes, weather conditions, and potential hazards.

Guest Service Provides friendly, patient, and professional assistance while helping guests enjoy their Tube Park experience. Attention to Detail Remains observant and recognizes situations that could create safety or operational concerns. Problem Solving Ability to respond appropriately to changing conditions, guest concerns, and routine operational issues while knowing when to involve a supervisor or other resort personnel.

Teamwork Works effectively with other Tube Park employees, supervisors, Ski Patrol, maintenance personnel, and resort departments to support safe and efficient operations. Working Conditions This position requires working outdoors for extended periods in cold temperatures, snow, wind, and changing winter weather conditions.

Employees must be able to stand and walk for extended periods. The position may require frequent bending, reaching, pushing, pulling, and handling snow tubes. Employees may be required to assist guests and move equipment within the Tube Park area. Work schedules may include weekends, holidays, evenings, and peak resort periods based on operational needs.

The work environment may be fast-paced and requires continuous attention to guest safety. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.