Client Services Officer

As the Client Services Officer you will responsible for creating a strong and positive first- impression. You will be the first point of contact for customers interacting with the Company and will be expected to consistently display and deliver Axcel Finance’s legendary customer service and standards. You will also be expected to provide effective support to the Branch Supervisor & Manager and your colleagues in ensuring that both existing and potential clients receive prompt, efficient and courteous service that exceeds their expectations daily.

Key Responsibilities

Welcome visitors by greeting them in person, on phone, by e-mail or social media and answer inquiries Explain the Company’s products, offering, and process the clients Capture all sales leads and convert as many eligible leads to loans Process payments and disbursements Manage filing and inventory Requirements A minimum of 1-2 years’ experience in extensive customer service.

5 CXC passes including math and English. Superb interpersonal skills. Ability to work in a dynamic and challenging environment Excellent communication skills, both verbally and in-writing.