Customer Service Representative

Savencia Food Service Premium Hong Kong is a leading food distributor in Hong Kong, dedicated to delivering high-quality products and exceptional service to our clients. We are seeking a friendly and proactive Customer Service Representative to join our team and ensure our clients receive outstanding support and service.

Key Responsibilities

Client Support: Serve as the primary point of contact for customer inquiries, providing timely and accurate information. Address and resolve customer issues and complaints with professionalism and empathy. Order Management: Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.

Monitor order status and communicate updates to customers as needed. Relationship Building: Build and maintain strong relationships with clients, understanding their needs and preferences. Gather customer feedback and insights to improve service delivery and client satisfaction. Documentation and Reporting: Maintain accurate records of customer interactions, orders, and feedback.

Prepare regular reports on customer service activities and performance metrics. Team Collaboration: Work closely with the operations team to ensure seamless communication and coordination. Participate in team meetings and contribute to service improvement initiatives.

Qualifications

High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. Proven experience in a customer service role, preferably in the food distribution industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced and dynamic environment.

Proficiency in SAP, Microsoft Office Suite and CRM software is desirable. Fluency in English and Cantonese; Mandarin is a plus.