Call Center Specialist I

The Call Center Specialist I serves as the first point of contact for individuals seeking services and for current clients of the agency. This role is responsible for answering incoming calls, providing accurate information, connecting callers to appropriate departments or team members, such as Call Center Specialists II for client registration, and supporting current clients with questions related to their ongoing care.

The Call Center Specialist I plays a vital role in creating a welcoming, supportive experience for all callers while ensuring efficient communication and coordination across programs and clinicians.