Guaynabo, PR - IT Business Partner

Location: Guaynabo, PR

• IT Business Partner The IT Business Partner serves as the liaison ensuring connection between IT and our operational business units. This role ensures technology solutions support business goals, improve service delivery, and enable strategic growth. The successful candidate will translate operational needs into technology requirements, guide solution delivery, and champion adoption of digital tools — driving measurable business outcomes across the organization.

Responsibilities

Build and maintain trusted relationships with leaders and teams within assigned operational units. Understand business objectives and proactively identify technological solutions to support projects and business initiatives. Participate in strategic discussions to influence planning and prioritization of IT initiatives.

Convert business challenges into clear, actionable IT requirements. Recommend improvements and automation solutions aligned to operational goals and digital transformation efforts. Collaborate with Project Managers and technical teams throughout delivery to ensure business needs remain front and center. Validate that projects achieve expected outcomes — on time, on budget, and within scope.

Support training needs and create supporting materials (SOPs, process flows, guides). Track adoption and help business units fully leverage IT solutions. Manage enhancement requests and functional priorities for supported areas. Provide regular reporting and recommendations to IT and business leadership Required: Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or related field required.

3–5 years of experience in Business Analysis, IT Business Partnering, or similar roles supporting cross-functional operations. Experience working with business stakeholders to support technology-enabled change. Strong analytical mindset with experience mapping business processes and writing requirements. Excellent written and oral communication skills in English & Spanish and relationship-building skills.

Working knowledge of project management methodologies (PMI/Agile a plus). Practical understanding of IT systems such as EHR, pharmacy, CRM, ERP, reporting environments, or service management tools. Equal Opportunity Employer M/F/V/D