People Operations Governance Specialist

Location: Guaynabo, PR On Site Responsible for the governance, administration, monitoring, and continuous improvement of People Operations documentation, workforce governance programs, audit readiness activities, accreditation-related requirements, and compliance controls. Ensures employee records, credentialing activities, Primary Source Verifications (PSV), Conflict of Interest disclosures, employment documentation, Quality Improvement Plans (QIPs), and related processes are maintained accurately and in compliance with organizational policies, labor law requirements, accreditation standards, and audit expectations.

Serves as the primary owner of workforce documentation controls, audit readiness activities, accreditation support, process monitoring, and workforce governance initiatives within People Operations.

Responsibilities

Serve as the People Operations lead for workforce documentation audits, accreditation reviews, corrective action plans, and document governance initiatives. Interacts with digitalization vendor to ensure current platform facilitates audit readiness and is maximized to facilitate credentialing processes and data submittal for required positions.

Maintain an inventory of employee licenses, certifications, registrations, permits, and other position-specific credentials. Monitor credential expiration dates and renewal requirements. Own and administer the annual Conflict of Interest disclosure process. Monitor completion rates and ensure timely follow-up of outstanding disclosures.

Monitor document retention and storage requirements. Support compliance with employment recordkeeping requirements. Prepare status reports and updates for leadership. Support the implementation of corrective and preventive actions. Participate in the development, review, implementation, and maintenance of People Operations policies, procedures, and standard operating processes.

Assist in the development, documentation, and maintenance of People Operations controls and governance practices. Required: Bachelor's Degree in Human Resources, Business Administration, Healthcare Administration, Public Administration, or a related field. Minimum of four (4) years of experience in Human Resources Operations, employee records management, credential management, audit administration, healthcare operations, or related areas.

Experience maintaining confidential employee records and documentation. Bilingual proficiency in English and Spanish (written and verbal) is required. Equal Opportunity Employer M/F/V/D