Guest Relations Ambassador

Welcoming, assisting and providing high-quality service to guests at all times. Updating of guest profiles log sheet including forecasted VIP arrivals Complete guest service daily Can perform guest and supplies inventory Completing all opening, closing and hygiene checklists. Ensure that reservations of the day match the dining set - up per table.

Respond to all guest inquiries received via email and SMS Taking guest food and drink orders according to operational standards, ensuring accuracy of items ordered and guest preferences when communicated, and up-selling whenever possible. Print menus for the restaurant including special artwork request from guests. Ensure all promotional collaterals are up to date such as LED display, website, bill talkers and table talkers.

Memorize menu, daily specials and monthly promotions Can helpfully provide reservation details to service and culinary team Escort guest to their preferred or allocated table. Ensure all hygiene standards and procedures are met.

Requirements

Minimum one (1) year experience in bar, restaurant and hotel operations.