Customer Relations Executive

In this role, you will be responsible for supporting customer administration activities, including billing, documentation management, cylinder asset management, and customer query and complaint resolution. You will ensure all activities are completed accurately, efficiently, and in accordance with established processes and service level agreements Furthermore, you will work closely with cross-functional teams, including Operations, Production, Distribution, and shared service teams, to support a seamless order-to-cash process and deliver an excellent customer experience Managing customer enquiries, resolving issues, and maintaining accurate documentation is part of your role.

You will proactively coordinate with internal stakeholders to ensure timely resolution of customer concerns and compliance with operational requirements Additionally, you will monitor administration processes, identify improvement opportunities, analyse trends and root causes, and contribute to initiatives that enhance service quality and operational efficiency You will also support reporting and ad hoc projects, participate in cross-functional discussions, and help drive continuous improvement to meet business objectives and customer expectation