Senior Contact Center Representative

Provides members of Langley with impeccable service by telephone and digital messaging in a fast-paced call center environment. Utilizes consultative selling to offer financial products and services that meet or exceed members’ needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Serves as a mentor, role model, and coach to other Contact Center Representatives. Assumes responsibility for their designated team in the absence of a Team Leader.