Quality Assurance & Regulatory Manager

Job Summary

NAYA By Africa is seeking a Quality Assurance & Regulatory Manager to build and run our Quality Management System from the ground up. You'll have independent authority over product-quality decisions — batch release, holds, rejections, deviations, and corrective actions — and will lead regulatory compliance (including Ghana FDA), audits, and quality culture across the business.

Key Responsibilities

● Develop, implement, and maintain NAYA's Quality Management System ● Set and approve specifications for raw materials, packaging, and finished products ● Review batch records and authorize product release, hold, rework, or rejection ● Manage deviations, non-conformances, and CAPA processes, including root-cause investigations ● Maintain regulatory registrations, renewals, and Ghana FDA submissions ● Conduct internal quality/GMP audits and lead customer complaint investigations ● Train Production, Operations, and Warehouse teams on quality requirements Requirements Requirements ● Bachelor's degree in Chemistry, Biochemistry, Pharmacy, Chemical Engineering, Cosmetic Science, Food Science, or related discipline ● Minimum 5 years' relevant QA/QC experience, ideally in cosmetics, personal care, food, or pharmaceuticals ● Experience with quality systems, specifications, batch review, deviations, CAPA, audits, and regulatory compliance ● Working knowledge of GMP; experience dealing with regulatory authorities highly desirable Key Skills & Competencies Quality leadership, Regulatory awareness, Technical judgment, Independence and integrity, Root-cause analysis, Documentation discipline, Attention to detail, Risk-based decision making, Process improvement, Cross-functional collaboration, Ability to challenge non-compliance constructively