Customer Rep Senior

Important Recruitment Information for this vacancy: CURRENT APPLICANTS ARE STILL BEING CONSIDERED NO NEED TO REAPPLY Job Posting closes: 11/16/2026 Supporting Documents Uploaded By: 11/17/2026 Agency Information: Kansas Department of Revenue Revenue Recovery Shawnee and the surrounding counties: Jackson, Jefferson, Osage, Douglas www.

ksrevenue.org About the Position: Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-Time Regular/Temporary: Regular Work Schedule: 8 Hours/Day Mon

• Fri Eligible to Receive Benefits: Yes Veterans' Preference Eligible: Yes Search Keywords: KDOR Compensation: Hourly: $21.87 Employment Benefits: Comprehensive medical, prescription, dental, vision, and additional coverage Pre-tax savings accounts Sick & Vacation leave Work-Life Balance programs: military leave, jury leave, funeral leave 9 Paid State Holidays (designated by the Governor annually) Employee discounts with the STAR Program Retirement and deferred compensation programs Paid Parental Leave Employee Assistance Program On-the-job training programs Public Service Loan Forgiveness Program Visit the Employee Benefits page for more information… Position Summary: T his position is on the 3rd Party Team in Revenue Recovery. Contact is made with taxpayers via telephone, written correspondence, as well as face-to-face communication in Kansas Department of Revenue (KDOR) office setting. Prepares and processes tax warrants, satisfaction of judgments, lien payoffs, and dismissals. Reviews income tax and business tax accounts to ensure taxpayers have been afforded due process prior to application of legal remedies. Processes returns and correspondence for various tax types. Works with 3rd party vendors daily providing them with information, advice, and direction for handling KDOR accounts. Makes adjustments in KDOR systems to correct accounts, contacts the taxpayer with the outcome and updates the assigned vendor with the correct balance. Communicates directly with taxpayers and/or their assigned representatives. Provides taxpayer education concerning applicable state tax laws, regulations, forms, and services as related to all taxes administered by KDOR. Receive phone calls from taxpayers via Legal Case Management (LCM) phone line. https://www.ksrevenue.gov/pd/K0228678.pdf Qualifications: Education: High school diploma or equivalent.

Minimum Qualifications

One year experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, and one year experience in auditing or accounting support work. Special Requirements: If employee is given the revokable ability to work remotely, they must have a locked secure location for all equipment and access to stable high speed internet services with download/upload and latency speeds to support systems.

Preferred Experience: Prefer the ability to communicate information and ideas; assist people in a professional and impartial manner; retain self-control under stressful conditions; and maintain working relationships with the public and fellow employees. Prefer knowledge of accounting principles, telephone collection techniques, Kansas and Federal income tax filing requirements and forms, Kansas business tax filing requirements and forms, make determinations and adopt corrective action predicated on tax laws, rulings, precedents, and reference material related to Taxation.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems. Recruiter Contact Information: Email : [email protected] Phone : (785) 296-3077 Mailing Address : Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612 Job Application Process: First Sign in or register as a New User .

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. Upload required documents listed below for the Careers > My Job Applications page. Start your draft job application , upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email – sent to the Preferred email on the My Contact Information page Notifications – view the Careers> My Job Notifications page Helpful Resources at jobs.

ks.gov : "How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions" Required Documents for this Application to be Complete: Upload these on the Careers

• My Job Applications page: DD214(if you are claiming Veteran’ s Preference) Upload these on the Attachments step in your Job Application: Resume Cover Letter Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents" Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance withing ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. Please be encouraged if you have a missing tax return(s) or you owe taxes to the State of Kansas, the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue
• Tax Clearance Frequently Asked Questions How to Claim Veterans' Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a " veteran" ; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veterans' Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected] , or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Docking State Office Building 915 SW Harrison Ave, STE 260 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter. Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.