Marketing & Development Administrator

Job Description: Marketing and Development Administrator Overview The role of a Marketing and Development Administrator is pivotal in expanding our member community by building relationships, creating qualified opportunities, and guiding potential members to a clear next step. The Marketing and Development Administrator supports the Marketing and Development department with planning, execution, and optimization of marketing and development initiatives across multiple digital channels.

This role works closely with cross-functional teams to organize campaigns, manage content calendars, track performance metrics, and maintain brand consistency. This document outlines the comprehensive responsibilities of a Marketing and Development Administrator.

Responsibilities

Works closely with the Marketing coordinatorto assist with planning events, email marketing campaigns, and blogs Works closely with the Social Media Coordinator to assist with creating graphics for email marketing campaigns, blogs, upcoming events, and social media content Works closely with the Member Development Associate team.

Prescreen potential members by hosting discovery calls and completing intake questions Schedule introductory sales call for Member Development teams using Hub. Spot Proficiency in adding contacts into Hub. Spot Understands all aspects of federal, state, and local city reporting requirements Use Click Up to set up and monitor all team quests ensuring to meet all deadlines Use CRM software and Microsoft Office Suite which includes using the internet, company software, platforms used for creating content and any databases that member accounts are under .

Share social media analytic insights with internal teams to drive service improvements. Monitor and respond to social media interactions Participate in regular team meetings and strategy sessions to align team goals and objectives. Proactively identify and address any issues or challenges faced. Maintain professionalism and composure in tricky situations, demonstrating strong conflict resolution skills.

Professional Development and Continuous Improvement Participate in ongoing training and development programs to enhance skills. Stay up to date with best practices and embrace new technologies, including AI. Seeking feedback from potential members and management team to identify areas for improvement and growth.

Qualifications

You have a stable ‘at home’ work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work, video, and phone calls Knowledge of prevailing wage requirements Minimum of 2 years of experience in an administrative or a similar role Strong team skills Excellent communication and interpersonal skills Proficiency in CRM software and Microsoft Office Suite Proficiency in AI and AI run software Strategic thinking and problem-solving abilities Strong organizational skills and attention to detail Certificate in Hub.

Spot is required Experience in Click. Up is a plus Key Skills Strategic Planning: Develop and execute outreach plans Communication: Articulate and effective in communications Problem-Solving: Expertise in identifying issues and implementing solutions Social Skills: Building rapport, networking, and maintaining positive relationship