Distribution Center Manager

Job Details: Job Location: Charlotte

• Charlotte, NC, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, SUMMARY The primary responsibility of the Distribution Center Manager is to provide overall leadership for warehouse and delivery operations, ensuring safe, efficient, and compliant execution across all distribution center functions. This role is responsible for operational performance, employee development, inventory accuracy, customer service, and fleet management, financial stewardship, and continuous improvement initiatives that support company objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee daily warehouse, inventory, delivery, and fleet operations. Ensure products are received, stored, loaded, and delivered accurately, safely, and on time. Monitor operational performance and implement process improvements to increase productivity and efficiency. Maintain warehouse organization, cleanliness, and operational standards.

Ensure proper utilization of warehouse management systems, route accounting systems, routing software, and other operational tools. Lead and support warehouse, delivery, inventory, and operational teams to ensure safe and efficient daily execution. Interview, hire, train, develop, and evaluate employees and operational leaders.

Provide coaching, performance feedback, and corrective action as needed in accordance with company policy. Ensure proper staffing levels, workforce planning, and cross-training across operational functions. Conduct regular team meetings to communicate priorities, performance results, safety initiatives, and operational updates.

Partner with Inventory, Purchasing, and Sales teams to proactively address inventory concerns and product availability. Oversee delivery execution to ensure customer service expectations and company service standards are achieved. Work with delivery leadership to improve route efficiency, productivity, and service performance.

Investigate and resolve customer complaints and service concerns in a timely manner. Conduct regular ride-a-longs and field observations to assess performance, identify training opportunities, and support employee development. Oversee maintenance, utilization, and replacement planning for delivery fleet, warehouse equipment, and facility assets.

Ensure preventative maintenance programs are executed and repairs are completed promptly. Maintain accurate records for fleet, equipment, inspections, registrations, and maintenance activities. Manage vendor relationships to ensure quality service and cost-effective solutions. Ensure facilities remain safe, clean, secure, and operating efficiently.

Promote and maintain a culture of safety throughout the distribution center. Ensure compliance with OSHA, DOT, FMCSR, and all applicable federal, state, and local regulations. Serve as an active member of safety and risk management programs. Manage operational expenses, labor utilization, fleet costs, and facility-related expenditures.

Monitor and achieve key performance indicators (KPIs) related to safety, service, productivity, inventory accuracy, and cost control. Analyze operational reporting to identify trends, address issues, and improve overall performance. Support budget planning and expense management initiatives. Obey all local, state, and federal laws and/or regulations.

Comply with all company policies and procedures. Perform all other duties as assigned. COMPETENCIES REQUIRED Analytical – Synthesizes complex or diverse information; uses intuition and experience to complement data. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.

Technical Skills – Strives to continuously build knowledge and skills; shares expertise with others. Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things. Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.

Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members. Change Management – Communicates changes effectively; monitors transition and evaluates results. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; continually works to improve supervisory skills. Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.

Cost Consciousness – Works within approved budget; contributes to profits and revenue. Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities. Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.

Motivation – Sets and achieves challenging goals; measures self against standard of excellence. Professionalism – Treats others with respect and consideration regardless of their status or position. Safety and Security – Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Duties require a broad knowledge of a general technical field such as accounting, finance, economics, industrial management, human resources, supply chain management, marketing, advertising, or business administration, etc.

Education

acquired in four years of college resulting in a B.A. or B.S. degree or by equivalent on-the-job training. Degree: 4, Points: 60 EXPERIENCE Over 3 years up to and including 5 years. Degree: 5, Points: 100 COMPLEXITY OF DUTIES Duties are widely varied and include an overall general knowledge of inter-related company operations, policies, and procedures and their applications to cases not previously covered.

Duties require considerable judgement, originality and creative thinking to work independently toward general results; to apply logical thought processes to define problems, collect and interpret data, establish facts, and draw valid conclusions to devise new and modify and adapt existing methods, techniques and procedures in order to meet new or unusual requirements and to make related decisions guided by precedent and within limits of established policies.

Degree: 4, Points: 60 SUPERVISION RECEIVED Under general direction working from company policies and general objectives with little functional guidance. Rarely refers specific cases to supervisor unless clarification or interpretation of company policies is involved. Degree: 4, Points: 40 RESPONSIBILITY FOR ERRORS Probable errors would not be apparent and would be difficult to detect, usually subject only to broad controls.

Errors could result in very serious losses such as loss of contracts or client, dead inventories, recommendation of unsuitable equipment, and the like, resulting in excessive costs or losses over an extended period; or other complications requiring long range corrective measures. Work not subject to audit requiring considerable accuracy and responsibility.

Degree: 4, Points: 40 CONTACT WITH OTHERS Outside and/or inside contacts with employees, major suppliers, customers, or general public involving exercise of influence, tactful judgment and proper conduct to negotiate matters and carry out policies and programs for the best interests of the company where improper handling will have a marked effect on operating results.

Degree: 4, Points: 40 CONFIDENTIAL DATA Work with some confidential data such as product costs, individual wage and salary rates or schedules which, if disclosed, might have adverse internal or minor external effect. Degree: 3, Points: 15 MENTAL / VISUAL / AUDITORY DEMAND Routinely required close application of thought processes for sustained periods.

May involve problems of correlation or application of reports, statistics, delivery routing, inventory management, etc. Degree: 4, Points: 20 WORKING CONDITIONS Good working conditions. Occasional exposure to noise, dust, heat, etc. Some elements present which makes conditions less desirable than usually found in an office.

Degree: 2, Points: 10 CHARACTER OF SUPERVISION General Supervision of a department involving responsibility for results in terms of costs, methods, personnel, where the “Complexity of Duties” factor warranted a rating of at least a fourth degree. Degree: 4, Points: 40 SCOPE OF SUPERVISION Responsible for supervising more than 25 and seldom over 50 persons.

Degree: 4, Points: 40 TOTAL POINTS: 465 GRADE: 13 EQUIPMENT Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Also, ability to operate tractor trailer, electric or manual pallet jack. CERTIFICATIONS, LICENSES, REGISTRATIONS ABC Beer permit required. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Ability to travel to accounts and special promotional events. A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Distribution Center Manager is assumed and it is expected that the Distribution Center Manager will act accordingly.

The Distribution Center Manager will be expected to perform any other task not included in this job description requested by management.

Qualifications

Minimum Qualifications

A candidate who does not meet the following minimum qualification will not be considered for this position.

Education

acquired in four years of college resulting in a B.A. or B.S. degree or by equivalent on-the-job training. Over 3 years’ experience in a related field. Internal candidates must have a recommendation from their manager or department head.