Parts Warranty Administrator

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

The Parts Warranty Administrator is responsible for providing support to the Parts Warranty and Warehouse operations. This position requires a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

Responsible for verifying and validating incoming warranty requests from all divisions at HTS. Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk software Administrates collection and return of all manufacturer-required defective components. Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.

Monitors pending credits due from the manufacturer. Oversees billable warranty charges. Files electronic warranty claims with the manufacturer. Exhibits strong organizational and customer service skills. Exhibits strong attention to detail and follow-through skills. Exhibits strong decision-making and critical thinking skills.

Demonstrates excellent communication skills both verbal and written. Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected. The Required Profile Associate Degree in Business or two (2) years related administrative experience. Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.

Warranty experience preferred. HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.