Genetic Counselor Assistant

JOB SUMMARY

Under direct supervision and guided by the procedures of Ambulatory Services, the Hospital Assistant III – Genetic Counselor Assistant is responsible for:

• Interview patients and document personal and family medical history
• Request outside medical records and upload to Apex and departmental database
• Assist with clinic f low, including scheduling, rooming patients, and managing coordination of joint visits with genetic counselors and physicians
• Reviewing research consent form with patients and send Docusign consent form
• Taking patients to laboratory for blood draws or facilitate collection of saliva samples for genetic testing.
• Preparing blood or saliva samples for transportation to laboratories within and outside of UCSF
• Monitor communications with genetic testing laboratories, including responding to requests for additional documentation or samples
• Consultations with healthcare providers and laboratories
• Drawing and updating patient pedigrees and patient history forms.
• Entering data into the Cardiovascular Genetics database
• Other patient preparation and follow-up tasks
• Support for clinical research projects, including consenting, data collection, documentation, and other tasks The Genetic Counselor Assistant works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Genetic Counselor Assistant is required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staf f . DUTIES & ESSENTIAL JOB FUNCTIONS REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS
• Ability to communicate effectively, both over the telephone and in person. Ability to deal sensitively and effectively with patients. Excellent organizational skills. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting.
• Bachelor’s degree in a biological/health science o r an equivalent combination of education and experience is required.
• Knowledge of genetics and genetic concepts.
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
• Ability to communicate effectively, both over the telephone and in person.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational skills.
• Ability to work well both independently, with little supervision, and in a team setting. PREFERRED QUALIFICATION
• Experience with patient and or family contact in a community or medical setting.
• Previous experience with clinical projects, either in an administrative or clinical role, preferred. Demonstrated knowledge of medical practice terminology an genetic terminology and concepts.
• Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.