Customer Enablement Manager

About the role

The Customer Enablement Manager (CEM) ensures hospital administrators and staff are ready to use Pet. Desk solutions from go-live onward, training them to apply best practices, use key reporting and admin tools, and work confidently in the product day-to-day. This is fundamentally a build-first role. Reporting to the Director of Customer Success, the CEM partners with Project Managers, Build, Customer Success, Support, and Product to keep training grounded in what customers actually need; but the real impact comes from the curriculum and content they design - a quality that holds up long after any single session ends.