LAN Field Technician

Sebenza LLC is a woman owned small business operating out of Glenn Dale, MD. We currently have an opening for a LAN/WAN Analyst to support our contract in Kansas City, MO . The following are the required tasks that are expected for this position; other duties may be required as they are assigned. Provide Tier 1 & 2 desktop user support Provide support for client Baseline desktop (Windows 7 & Windows 10) and the Microsoft Office Suite; Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis; Perform LAN Administration for Windows 2012/2016 servers; Install workstation and file server software and hardware- locally and via remote; Diagnose and resolve LAN configuration problems; Evaluate and diagnose cabling, software and hardware problems; Install and support of telecommunications hardware; Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned Email User support Data backup and restoration Provide technical support for webcast/video teleconferences Security patches and software upgrade surge support Support technology upgrades – both hardware and software; Provide problem tracking support (CA Service.

Desk) – end-user desktop/server support; Perform field office visits Perform root cause analysis Perform desktop/server decommissioning Documentation of standard IT processes and procedures.

Required skills

5 to 7 years of experience Relevant Microsoft Certifications Subcontractor must be able to submit to and pass a “Public Trust” background investigation. In order to maximize time and reduce risk, the vendor should perform a pre-screening of candidate before submittal.