Salesforce Business Analyst

Main Tasks DMS Responsible for Dealer Management System, assist in the management, development, and maintenance of database and processes Manage the entire lifecycle of dealer including Dealer due diligence, dealer agreentment, authorization letter, dealer performance, dealer evaluation, dealer report and so on. Handle basic inquiries from distributors & business regarding the system process, providing efficient support/training and bug fix.

Salesforce: Responsible for the continuous optimization of Salesforce,propose enhancements based on business needs and coordinate with project team for implementation Conduct system training of Salesforce and CRM for the sales team and develop training materials and user guides. Create a strong monitoring and tracking of sales transcations’quality and quantity Track system issues or bugs, coordinate resources until fix.

Others: Other tasks assigned based on business needs.

Education

Bachelor degree or above Experience 2+ years’ experience in channel management. Experience of Salesforce a big plus Other skills Good communication skills to enable efficient collaboration across different functions; Fluency in oral and written English Enhanced analytical, critical thinking and problem-solving skills Your ZEISS Recruiting Team