TWDB - 27-17 Program Administration Outreach Manager (Manager IV)

Must meet agency in-office requirements Salary commensurate with experience and qualifications TEXAS WATER DEVELOPMENT BOARD'S MISSION Leading the state's efforts in ensuring a secure water future for Texas. WORKING AT THE TWDB See why our work makes an impact ! Find out why the TWDB is a great place to work . Make a positive difference for the state of Texas. We encourage you to apply for positions that match your qualifications. The Texas Water Development Board (TWDB) offers a competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work alternatives so you can have a work/life balance! For more information about these benefits and more visit: http://www.twdb.texas.gov/jobs/benefits.asp . Please visit TWDB Career Page: http://www.twdb.texas.gov/jobs/ for more information. MILITARY EMPLOYMENT PREFERENCE Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of SEI15 Enterprise Policy, Planning, Budget, and Management, 0203 Ground Intelligence Officer,86M0 Operations Management, or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Additional Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/Military. Crosswalk/MOSC_Program. Management.pdf GENERAL DESCRIPTION Performs highly complex (senior-level) work administering the daily operations and activities of the Texas Water Development Board's (TWDBs) Program Administration Outreach Department. Work involves establishing goals and objectives, and developing guidelines, procedures, policies, rules, and regulations. Develops schedules, priorities, and standards for achieving established goals. Coordinates and evaluates team activities. Develops and evaluates budget requests, and monitors budget expenditures. Plans, assigns, and supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Director of the Program Administration and Reporting Division. ESSENTIAL JOB FUNCTIONS Develops and implements outreach strategies that support awareness of and access to TWDB financial assistance, technical assistance, and capacity-development resources. Oversees coordination of outreach and assistance activities associated with the Water Utilities Technical Assistance Program (WUTAP) and the Asset Management Program for Small Systems (AMPSS). Coordinates with internal program areas to identify outreach needs, develop consistent program information, and connect prospective applicants and funded entities with appropriate agency resources. Builds and maintains productive working relationships with water and wastewater systems; political subdivisions; local, regional, state, and federal partners; professional associations; and other stakeholders. Represents the agency, division, and team at meetings, conferences, workshops, webinars, public events, and stakeholder forums. Oversees development and delivery of presentations, training, guidance, correspondence, web content, and other outreach materials for internal and external audiences. Ensures public-facing information is accurate, timely, accessible, consistent with approved policy and guidance, and appropriate for the intended audience. Identifies underserved or hard-to-reach audiences and recommends targeted engagement and assistance approaches, including approaches responsive to small and rural systems. Coordinates intake, tracking, referral, and follow-up of stakeholder requests and ensures timely, consistent customer service. Analyzes feedback, participation information, and other programmatic data to evaluate outreach effectiveness and recommend improvements. Plans, implements, coordinates, monitors, and evaluates team procedures and maintains documented work processes for team positions and activities. Coordinates special projects, stakeholder initiatives, and cross-functional assignments involving outreach, technical assistance, and program access. Provides effective leadership and management of the Program Administration Outreach Team. Manages all project activities within the Program Administration Outreach Team, providing technical direction and guidance. Monitors and reports Program Administration Outreach Team work activities. Authorizes Program Administration Outreach Team hiring, separations, disciplinary actions and employee performance rewards. Assigns job duties, conducts performance evaluations, clarifies roles and responsibilities, and monitors and measures performance against goals. Evaluates Program Administration Outreach Team performance and recommends and leads improvements. Supports Program Administration Outreach Team administrative requirements related to organization, budget and personnel. Ensures the provision of quality customer service from the Program Administration Outreach Team to all stakeholders. Manages the performance of direct reports, to include timely completion of performance appraisals, and follow-through on disciplinary actions as needed. Maintains confidential and sensitive information. Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency's records retention procedures and schedule. Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses. May be required to operate a state or personal vehicle for business purposes. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Graduation from an accredited four-year college or university with a bachelor's degree in communications, public administration, business administration, planning, environmental science, water resources, or a related field. Seven years of progressively responsible experience in public outreach, stakeholder engagement, program administration, technical assistance, communications, or a related field.

Three years of relevant experience leading public outreach and/or technical assistance projects or teams. Relevant education and experience can be substituted for each other on a year-for-year basis.

PREFERRED QUALIFICATIONS

Experience managing staff and complex projects in a public-sector or regulated environment. Experience developing and delivering outreach, training, presentations, or written materials for public officials, utilities, communities, or other external stakeholders. Experience with water or wastewater systems, infrastructure finance, grants, loans, technical assistance, or capacity-development programs.

Experience working with small or rural water and wastewater systems. Experience evaluating outreach results, maintaining customer relationships or activity-tracking data, and using findings to improve service delivery. Experience with TWDB financial assistance programs, WUTAP, AMPSS, or comparable state or federal programs.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Knowledge of local, state, and federal laws and regulations relevant to the Program Administration Outreach Department. Knowledge of the principles and practices of public administration. Knowledge of management, customer service, stakeholder engagement, and public communication.

Knowledge of water and wastewater utility needs, particularly those affecting small and rural systems. Knowledge of methods for planning, developing, delivering, and evaluating outreach, education, training, and technical assistance activities. Skills in using Microsoft Office programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.

Skills in use of internet, email, word processing, spreadsheet, presentation, virtual-meeting, database, and activity-tracking software. Skills in written and verbal communication, public speaking, facilitation, relationship management, and translating technical or programmatic information for varied audiences. Skills in planning, assigning, monitoring, and evaluating the work of others.

Skills in analyzing programmatic data, stakeholder feedback, and operational information to develop options and implement improvements. Skills in resolving complex problems, managing competing priorities, and coordinating work across organizational boundaries. Ability to maintain the security or integrity of critical infrastructure within Texas.

Ability to meet agency in-office requirements. Ability to develop, document, and maintain effective work processes and quality-control procedures. Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines. Ability to make mature, objective decisions and identify areas of potential problems.

Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment. Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision. Ability to perform assigned duties and improve work habits and/or output. Ability to complete assigned work, on time, neatly and in order with infrequent errors.

Ability to complete tasks and projects in a timely manner and persists until tasks are completed. Ability to interpret policies, procedures, laws, regulations, contracts, and program guidance. Ability to provide prompt, courteous and accurate assistance and clear and concise communication to agency staff, as well as to employees of other political entities and the public both verbally and in writing.

Ability to work with others in a team environment and cooperate with supervisors, co-workers, and others. Ability to manage multiple tasks and schedule work in order to maintain regular progress on assignments and meet deadlines. Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.

Ability and willingness to travel up to 50% of the time, primarily within the State of Texas. Ability to operate a vehicle (state or personal) for state business and maintain a driver's license and driving record that complies with state and agency requirements. Ability to work shifts that may exceed 8 hours, including early mornings, nights, and weekends.

Ability to train others. Ability to assign and/or supervise the work of others. REMARKS A copy of required academic transcripts and/or licensures and driving record must be submitted at the time of hire. Failure to provide required documentation will result in no further consideration for employment. Important Notice: Otherwise qualified candidates who are ultimately considered for potential employment with the Texas Water Development Board may be the subject of a request for any criminal history record information maintained by the Texas Department of Public Safety (DPS).

Evidence of a criminal conviction or other relevant information obtained from the DPS shall not automatically disqualify an individual from employment with the Texas Water Development Board. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS Work In Texas (WIT) applicants should complete the supplemental questions to be considered for the posting.

To complete the supplemental questions please go to CAPPS to register or login and access your profile. REFERENCE CHECKS Reference checks will be conducted on top candidate for the position and may include outreach to current and/or former supervisors. Reference checks for top candidates currently employed by the TWDB will include outreach to current supervisors.

CONSENT OF CRIMINAL HISTORY CHECKS All interviewed candidates must complete the HR-101

• Consent to Obtain Criminal History Record Information and the GA-48 Consent form to obtain continuous criminal history and review forms once extended an offer to interview. The consent forms will be sent by Human Resources (HR) and retained with HR. Only candidates extended a conditional offer will have their criminal history checked in the Texas Department of Public Safety (DPS) system. Candidates who refuse to complete both consent forms will no longer be considered for the vacancy with the Texas Water Development Board. If adverse findings are found, candidates will be afforded 10 business days to provide a response prior to a final determination on hiring eligibility. JOB LOCATION Candidate must be able to report to and work from the noted work location and comply with the agency's Return to Office (RTO) requirements. EQUAL OPPORTUNITY The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities. SELECTIVE SERVICE Males born on or after January 1, 1960, will be required to present proof of Selective Service registration on the first day of employment or proof of exemption from Selective Service registration requirement. FINAL EMPLOYMENT OFFERS All offers of employment are contingent upon the candidate having legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. FOREIGN CREDENTIALS An evaluation of your coursework must be uploaded if you have obtained a degree(s) from a school outside of the United States; otherwise, you will not receive credit for degree progress and completion. SPONSORSHIP Candidates must be eligible to work in the United States without requiring sponsorship. STATE OF TEXAS APPLICATION Resumes will not be accepted in place of a completed State of Texas application unless indicated. E-VERIFY TWDB participates in E-Verify! Information from each new employee's Form I-9 will be provided to the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) to confirm work authorization. EMPLOYMENT AT-WILL Employment with the Texas Water Development Board (TWDB) is on an at-will basis. AMERICANS WITH DISABILITIES ACT The TWDB is in compliance with the Americans with Disabilities Act and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits of employment, please contact the Human Resources Division for assistance at (512) 475-2142. Deaf and hard of hearing applicants may contact our office via Relay Texas at 1-800-735-2989 (TTY/TDD). HEADQUARTER LOCATION AND CONTACT INFORMATION Texas Water Development Board Stephen F. Austin Building 1700 North Congress Avenue Austin, Texas 78701 [email protected] Phone: (512) 475-2142