Track and Trace Lead

Job Details: Salary Range: Undisclosed, Job description: Job description: GH Logistics

• San Antonio, TX (On-Site)
• Full-Time We move time-critical freight for major national customers, and our tracking-compliance number is the metric that protects those contracts. We're hiring a Track and Trace Lead to own that number — and the team, systems, and structure behind it. This is a Quality Monitoring position focused on ensuring the right Drivers are taking the correct loads and abiding by the GH standard across the nation. This is an In office position focused on the entire nations supply chain network. WHAT SUCCESS LOOKS LIKE Tracking compliance holds at 90%+ — consistently, not occasionally Every shift (day, swing, night) runs to the same standard, whether or not you're watching The team knows the standard, hits it, and gets coached when they don't The metrics are clean, reported, and trending the right direction You don't firefight the same problem twice — you build the fix once WHAT YOU'LL OWN The area end to end: KPIs, SOPs, cadence, and accountability Real-time load tracking across all shifts (day / swing / night) Our TMS and tracking platforms as the system of record Team accountability — check-call standards, coaching, follow-through Driving compliance to 90%+ and raising the ceiling from there YOU'RE A FIT IF YOU Have run freight track & trace, dispatch, or QA operations Have managed a team or owned a function — built the structure, not just worked the desk Think in metrics: you define a number, measure it, and move it Know why a load goes dark at 2AM — and how to stop it from happening again Are ready to hold a 24-hour operation to standard, night included Bilingual English/Spanish a plus REQUIRED 3+ years in freight/logistics track & trace, dispatch, or QA operations Experience leading a team or owning a function TMS fluency (, Load. Stop, or similar) + a tracking platform (Four. Kites, Project44, Macro. Point, or comparable) Able to work on-site in San Antonio, TX, full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Work Location: In person Qualifications: