Service Desk Associate - BGC Taguig

We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues.

Key Responsibilities

Respond promptly to service desk requests via phone, email, or ticketing system Troubleshoot and resolve hardware, software, and network issues Provide clear instructions and guidance to end-users Document all incidents and resolutions accurately Escalate complex issues to appropriate technical teams Maintain service level agreements (SLAs) and ensure customer satisfaction Collaborate with team members to improve support processes Requirements Completed at least 1st year in college Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting Good communication skills in spoken and written English Amenable to work on-site in BGC Taguig Able to work in a shifting schedule Benefits Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.