Program Manager, Construction - Nonprofit

Program Manager, Construction Houston Area, Hybrid (75% Remote) Pay: $75,000 - $90,000 Connective is a Houston-based nonprofit dedicated to transforming the social services experience through technology, thoughtful design, and community collaboration. With a mission to make support more accessible, connected, and compassionate, Connective works alongside community partners to remove barriers, strengthen disaster recovery efforts, and help individuals and families navigate challenging times with dignity and care.

Connective is seeking a Program Manager, Construction to lead the design, implementation, and growth of our home repair and construction programs. In this role, you'll manage day-to-day program operations, lead within that program scope, drive continuous improvement through ongoing partner engagement and data analysis, and partner with internal and external stakeholders to ensure low- to moderate-income homeowners across the Kerr, Uvalde, and Zavala County region access critical services efficiently and equitably.

Best-in-Class Benefits and Culture: We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation of $75,000 - $90,000, depending on experience, and an extensive benefits package including: Health Coverage: Starting day-one medical, dental, vision, disability, and life insurance, with HSA and FSA options.

Retirement: 401(k) with an employer match of up to 6%. Paid Time Off: 20 days of PTO/floating holidays, plus 11 paid company holidays annually. Parental Leave: 8 weeks at 100% pay, followed by 4 weeks at 50% pay, with an additional 4 weeks of unpaid leave available. Mental Health & Legal Support: Employee Assistance Program (EAP) providing mental health and legal resources for employees and their families.

Work Flexibility: 75% remote work within the Houston metro, surrounding counties, and Kerr, Uvalde and Zavala counties. Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To thrive/succeed as the Program Manager you should have: Bachelor's degree preferred, with 4+ years of experience in program, project, design management, or strategy roles, including full life cycle management of tech-enabled programs (e.g., CRM systems) 1–3 years of experience in the nonprofit sector, social services, or a high-volume customer service environment.

Strong written and verbal communication skills, with the ability to translate end-user needs into actionable solutions and communicate effectively with leadership. Strong organizational skills, meticulous attention to detail, and a data-informed approach to problem-solving, documentation, and process management. Collaborative, service-minded approach with the ability to build trust, develop meaningful relationships, support team members, and work effectively with internal and external partners.

Demonstrated commitment to equity, inclusion, and Connective's mission of equitable social services access; ability to pass a criminal history background check. Knowledge of post-disaster home repair and recovery, nonprofit partnerships, or experience working with vulnerable populations, especially immigrant communities, preferred.

Professional fluency in Spanish is a bonus.

Your responsibilities

Home Repair & Disaster Recovery Operations Understand the post-disaster home repair process and work with colleagues to decrease the time between response and recovery. Understand the complex network of home repair organizations, their priorities, and service capacities. Oversee client application review, document verification, and matching of homeowners to appropriate repair partners based on key factors like income and ZIP code.

Communicate with Disaster Case Managers to verify supporting documentation and set accurate expectations around application status. Safety, Quality & Compliance Ensure nonprofit home repair agencies adhere to safety, compliance, and insurance requirements. Ensure work complies with approved scopes of work, grant or public-funding conditions, and organizational policies.

Ensure nonprofit home repair agencies maintain complete project records, including contracts, permits, schedules, documentation, and closeout requirements. Identify project risks early and recommend practical mitigation strategies to protect people, funding, property, schedules, and organizational reputation. Conduct quality assurance reviews to verify adherence to program standards, eligibility criteria, and best practices.

Program Design, Implementation & Operational Oversight Plan and deliver programs with clear objectives, project plans, and timelines while creating and implementing programmatic policies, procedures, and processes for new initiatives. Establish role clarity using MOCHA/RACI frameworks (as needed) and apply human-centered design thinking to anticipate client, home repair agency, and funder needs.

Improve the client and home repair agency experience by simplifying processes and technology while ensuring service quality and ongoing equity. Maintain organized workflows to track client progress in real time and document processes, protocols, and lessons learned for continuity and knowledge sharing. Stakeholder Partnership, Collaboration & Communication Build and maintain strong relationships with internal teams, community partners, and external stakeholders, including home repair nonprofits and disaster case management organizations.

Establish clear communication rhythms and proactively manage expectations around decision-making authority, timelines, and success metrics. Partner with program and executive leadership teams to align construction activity with organizational priorities and funder requirements. Communicate respectfully and clearly with community members, Disaster Case Managers, board committee members, funders, and project partners with varying levels of construction experience.

Represent the organization professionally in contractor meetings, public-agency processes, and community conversations while supporting development efforts through accurate program data. Data Analysis, Systems & Technology Management Input, manage, and analyze client data in Salesforce, using tools like Excel and data visualizations to track performance, identify trends, and recommend improvements.

Translate program requirements into technical specifications, partner with technical teams on implementation, and train stakeholders on program-related tools. Gather user feedback, identify technology pain points, and recommend system enhancements based on ROI and feasibility. Make data-informed decisions, recognize when deeper problem-solving is needed, and oversee your program’s effective use of Salesforce.

Equity, Inclusion, Crisis Adaptability & Continuous Improvement Center the voices and experiences of historically marginalized communities in all decisions, designing programs that actively dismantle barriers and promote equitable access. Build in regular assessment and iteration points to adapt programs based on feedback; identify and escalate issues, investigate root causes, and implement sustainable solutions.

Navigate ambiguity and shifting priorities in a fast-paced, mission-driven environment while staying responsive to time-sensitive issues and actively solving problems for clients and colleagues with sound, independent judgment. Respond effectively to crises by gathering facts, communicating frequently, and making decisions with imperfect information.

Ensure and actively protect the integrity and confidentiality of client Personally Identifiable Information (PII). Ready to turn your passion for helping others into meaningful impact? Bring your creativity, collaborative spirit, and commitment to equity to a role where your ideas can transform programs, strengthen communities, and help families rebuild.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We will consider qualified applicants with criminal histories for employment.