Call Center Representative

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

Responsibilities

Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information. Resolve customer complaints and issues or escalate them when required. Record customer interactions and update information in the system. Follow company procedures, policies, and service standards.

Coordinate with relevant departments to resolve customer requests. Maintain a high level of customer satisfaction. Meet assigned call center KPIs and performance targets.

Requirements

Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field. 0–1 year of experience in customer service, call center, or a related role. Good verbal and written communication skills. Good computer and MS Office skills. Ability to handle customers professionally and remain calm under pressure.

Fluent Arabic and good English communication skills.